In addition to legally compliant wording, our product team also checked the address of the provider and entered it into the template. You can fill out your cancellation directly on your PC or smartphone and fax it to your provider or send it by other means within a few moments.

Right of cancellation

You have a right of cancellation for many contracts. For example, contracts that were concluded as a distance selling transaction (i.e. online, by telephone, fax or letter) or as a door-to-door transaction can be canceled within 14 days without giving reasons. This cancellation period begins at the earliest when you have received effective cancellation instructions.

Cancellation instructions

For cancellation instructions to be valid, they must be available to the customer in text form (e.g. by email or letter). This means that if you have only seen a cancellation policy on the provider's website, it is not sufficient for its validity.

Only in a valid cancellation policy will you find information required for a cancellation such as:

• Name and address to whom the cancellation and possibly the return of the goods must be addressed
• Indication of the duration and start of the right of cancellation
• Indication of how exactly the cancellation should take place (for example by letter, email or fax)< /ul>

  If the cancellation instructions are incorrect, the cancellation period is extended by up to 12 months; However, the retailer can follow the cancellation instructions.

  The right of cancellation from June 2014

  Some changes to the right of cancellation have been in effect since June 13, 2014. The most important information is summarized here:

  1. The period for revocation has been 14 days for all EU member states since June 2014. However, only if the retailer has pointed this out in a legally flawless manner.
  2. If you have not been properly informed of your right of withdrawal, the deadline is extended by up to twelve months in accordance with Section 356 Paragraph 3 of the German Civil Code (BGB).
  3. A withdrawal can be made not only in text form, but also by telephone. But you should be careful here: In case of doubt, a cancellation by telephone is difficult to prove.
  4. The changes to the right of cancellation also affect the return of goods that you buy online. Sellers are no longer obliged to bear the costs of returning goods. In practice, however, there are still many providers who voluntarily bear the return costs for service reasons.